Get immediate help in an emergency.

0860 999 911

Discovery 911

Discovery 911 is an emergency service that will ensure you receive the emergency care you need. Call Discovery 911 on 0860 999 911. Our call centre is available 24 hours a day, seven days a week.

Impact Alert

Impact Alert is a safety feature that provides immediate emergency assistance when we detect a severe impact
on your vehicle.
Remember: Impact Alert will work as long as your DQ-Track is functioning and you’re in an area with cellular network coverage

Vehicle panic button

When you join Discovery Insure and activate the smartphone-enabled DQ-Track, you can use your smartphone power button as a panic alert. Follow the below instructions to set this up. When activated the Discovery Insure call centre will try to contact you or the people listed on your policy. If they can’t get hold of you, they will immediately dispatch an emergency response team to assist you with your vehicle emergency.
Remember: For this feature to work, your phone needs to be connected to the Vitality Drive Sensor.

How to set this up

Android

Turn your phone into a panic button by simply pressing the power button five times in quick succession to send a panic alert to Discovery Insure.

IOS

Press the red panic button that appears at the top right of the dashboard on your Discovery Insure app. An alert will be sent to Discovery Insure and you’ll receive a notification to confirm that the alert has been sent. Remember: For this feature to work, your phone needs to be connected to the Vitality Drive Sensor.

Weather Warnings

Using weather data combined with DQ-Track location data, we warn you of imminent bad weather by SMS, for example, when a large hailstorm is approaching, where it would be safer for your car to be parked under a roof and not driving on the roads.